Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: July 7, 2026

At Anu One, we are committed to delivering your jewellery safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are generally prepared for dispatch within 1–3 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional events, or high order volumes, processing may take slightly longer.

Shipping Locations

We currently ship across India. If shipping services become available for additional locations, they will be updated on our website.

Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

From time to time, Anu One may offer free shipping promotions on eligible orders. Any such offers will be clearly mentioned on the website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation via email or SMS containing your shipment tracking details.

You can use the tracking number provided to monitor your package until it reaches your delivery address.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Anu One will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Courier service delays

We appreciate your patience and will make every effort to keep you informed if significant delays occur.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact our customer support within 48 hours of delivery.

Our team will review the issue and assist you with an appropriate resolution.

Missing or Lost Shipments

If your order has not been delivered within the expected timeframe, please contact us with your order number.

We will coordinate with our courier partner to investigate the shipment and provide an update as soon as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Anu One

Phone: +91 9666944789

Email:

We are always happy to assist you and ensure your shopping experience with Anu One is smooth and enjoyable.